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Pat Marron Jr. & Dave Eastman

Pat from Tune Tech Downtown and Dave Eastman of the Auto Shop Connection

Managing Auto Repair and Maintenance TTD005

In this episode Dave speaks with David Read about his role as Service Manager at Tune Tech Downtown. They discuss David’s experience in the automotive industry, his duties in the office, and his best recommendation for auto owners to help minimize repair expenses.

David has worked in the automotive service industry over 30 years. He started out on the lube rack and worked his way up to an automotive technician. He went to WyoTech back in 1988 in Laramie, Wyoming. David graduated with an Associates of Applied Science in automotive technology.

He has been the manager and service advisor at Tune Tech since 2006. He describes his job of service manager as just keeping the shop running. He does everything from talking to the customer to gather information about what’s wrong with their car, to what type of symptoms they are experiencing.

 Once all information is gathered he dispatches work to technicians. Next he takes their inspection results and puts together estimates. Then he talks to the customer about the repairs that are needed. He keeps customers informed of progress, and helps them when they pick up their vehicle at the end of the day. Pretty much everything involved with running the shop.

David talked about when he or Troy are out of the office, that their partner takes over all the tasks involved in running the shop. He said they have five technicians so the cycle just goes on all day, every day.

  • A car comes in and the advisors gathers information,
  • Technician checks it out and reports back to advisor
  • Advisor writes the estimate and contacts the customer
  • When customer approves work the advisor gets the parts
  • When part are available advisor re-assigns the job to the tech
  • When the job is completed, the advisor finalizes the bill and calls the customer
  • Customer picks up vehicle
  • Next . . . repeat cycle

David said he’s been at the shop since 2006, or 13 years. The shop has been open since 1981, or 38 years. He said we have a good repeat customer base. There are a lot of customers I know by name and I’ll see them in the grocery store. We have a good connection with lots of customers and a good repeat business.

Types of Auto Repair Services Tune Tech Provides

We do all mechanical automotive repairs. We work on almost all makes and models. We do everything from oil changes to brakes, to heavy mechanical engine and transmission replacement. We provide basic automotive electrical to advance electronics diagnosis like check engine lights, Anti-Lock brakes (ABS) systems, and Traction Control systems.

We are a first test only emissions station. It means we can do the first emissions test but we cannot do repairs on vehicles that we’ve tested and failed. Those have to go to a different shop for the repair and re-test.

Dave asked David if he has anything else he would share with our listeners since part of the goal for these podcast episodes is to get to know Tune Tech employees. He said “I’m pretty much your average Boisean”.

  • I live in Meridian
  • I’m married, been married 28 years
  • I have a couple of boys, both groaned and successful in what they’re doing.
  • I live in Idaho because of the state itself, the outdoors. I’m an avid outdoor enthusiast.

Dave asked David one last question – Do you have any automotive tips to share with our listeners?

David said with the newest cars, I think the most important thing is maintenance. Newer cars are built very well, but they do require oil changes, fluids changes and regular tune-up work on the maintenance schedule. Doing those and keeping up on things that fail immediately rather than letting them hang for a long time really adds to the longevity of a vehicle.

Dave asked a follow about the maintenance and how does that help? What does that do? He said he thinks auto owners sometimes wonder if they really need to do the maintenance. Can you give a few specifics?

David said vehicles are very technically engineered. Engines are very technical and keeping clean fluids, proper fluids and keeping them serviced regularly allows them to perform the way they’re designed. They will last for many, many miles. It’s not unusual to see 200,000 miles on a well-maintained car.

Dave said he understands newer engines are precision machined and sometimes they have tiny little holes, or oil passages that if the oil is not change regularly, they can get restricted. Is that what you’re talking about?

David said that is true. And that is one of the things we see quite a bit with the variable valve timing systems. They all have small screen filters in place and those filters can get plugged up just from lack of maintenance. As oil gets older, it sledges up and that sludge will collect on those filter screens very quickly. So it’s a good idea to keep car engine clean inside.

Okay, David, thank you for taking time to share with our listeners so they can get to know you. And thanks for the tip on the maintenance recommendation. That is very important and we need to get that word out to auto owners.

Thanks for listening to this episode. If you have any questions or feedback about our Auto Care Podcast you can Contact Us here. If you want to make an online appointment you can use our website form, or call (208) 336-5315.

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